RETURNS & EXCHANGES
FULL PRICE ITEMS
Items that have been purchased at full price, are eligible for a full refund, exchange and/or credit note. Please note return shipping fees and original shipping fees are not reimbursed.
SAMPLES / FINAL SALE ITEMS
Samples, and any products marked as Final Sale have a strict no returns, exchanges, or refunds policy. These are last chance styles and will not be restocked. Please note, samples are pre-production garments and may come with slight defects as they are not production-approved garments.
2. Select items are not eligible for refund or exchange. Please take note of item return conditions prior to purchasing to avoid disappointment.
3. Items must be returned in their original condition, and returned unworn, unwashed and with the original labels, tags and hygiene stickers still attached.
4. Return postage costs are the responsibility of the customer unless the return reason is due to a faulty garment or a mistake on our behalf.
5. Your Return or Exchange item(s) must be received, inspected and approved before we issue a refund or exchange.
Heaven Australia has the right to refuse refund/exchange if the returned products do not fulfil these requirements. Returns received outside of the 30 Day Refunds and Exchange period will not be accepted.
All customers are responsible for return postage costs for all refunds and/or exchanges. First domestic exchanges will be re-sent to you free of charge. All subsequent exchanges are the responsibility of the customer and postage costs will not be covered by Heaven Australia.
International customers are responsible for return postage costs for all refunds and/or exchanges. Any duties and taxes paid to clear your delivery are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. If a customer refuses to pay any applicable customs or import duties and the order is consequently undelivered, the customer will remain liable for the cost of the items returned to Aqua Blu Australia, as well as any shipping fees originally covered by Aqua Blu Australia at the time of dispatch.
We recommend that you send your returns by registered post with a tracking number to ensure your item arrives safely. Heaven Australia cannot be held responsible for lost or damaged return items.
We understand that choosing the right size can be difficult. Please check our Size Guide to help you purchase the correct size. If you are still having trouble choosing the right size, feel free to Contact Us.
In the unlikely event your swimwear is faulty, please contact us via our Returns Portal or Contact Us page
The outlined policies above relate to products purchased from our online store. Any item purchased elsewhere must be returned to the store of purchase, including faulty returns.