Privacy Policy


Your privacy is important to us and Heaven is totally committed to protecting the privacy of our site visitors and customers. Heaven will only collect personal information such as names, home addresses, email addresses, age, etc., when a visitor voluntarily provides it in the process of ordering products or registering with the Heaven website. Heaven will not disclose information about our customers to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit checks or for the purposes of customer research or where we have your express permission to do so.


Heaven will NOT sell, rent or give a visitor’s personal information to any third party (excluding partners of our site) without your permission.


If you have purchased from the Heaven website, we may occasionally update you on our latest products, news and special offers vial email, post or telephone. You will also be given the opportunity to receive such communications from us or selected third parties when you become a member of Heaven.


Heaven may disclose your personal information to any of our group of companies. We will not disclose your personal information to third parties unless otherwise indicated or in special circumstances where we are under a duty to disclose or share your personal data, or in order to comply with any legal obligation, or we have a reason to believe that disclosure is necessary to identify, contact, enforce or protect the rights, property, or safety of Heaven, our customers or others.


Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe, as you will be responsible for any action, which we take in response to a request from someone using your email and password. We would strongly recommend that you do not use the browser’s password memory function, as that would permit other people using your terminal to access your personal information.


Heaven uses “cookie” technology to enhance a visitor’s online experience by making it easier to navigate through our website. The use of cookies is an industry standard and is practiced by most major websites. A cookie is a small information file that is sent to your computer’s hard disk for record-keeping purposes. If you have registered with us then your computer will store an identifying cookie which will save you each time you re-visit Heaven, by remembering your email address making future visits easier for you! You can change the settings on your browsers to prevent cookies being stored on your computer without your explicit consent. Heaven DOES NOT use cookies to collect or record personally identifiable information about visitors to Heaven will only use information collected by cookies to learn about your preferences, so that we can make our website better for you. The information is about our visitors as a whole, not about individuals.


The security of all visitors is of utmost concern to us. Heaven implements a variety of technologies to make the Heaven website as secure as possible and guard against unauthorised access to information visitors choose to provide us. Heaven uses the industry standard, SSL (secure socket layer) encryption to accept credit card payments. Heaven may use personal information provided by you in an order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity. Unfortunately, data transmission over the Internet cannot be guaranteed as 100% secure. Heaven will do its best to protect your personal data but cannot ensure or warrant the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


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