As the COVID-19 pandemic continues, we would like to take a moment to update you on the steps Heaven Swimwear is taking to navigate this challenging time. Firstly, thank you for your support during this period, Australian retailers and small businesses need you now more than ever. Our greatest priority is the health and safety of all of our team members, you our valued customers and the wider community. We have taken steps to ensure our team upholds the highest level of sanitation and cleanliness including frequent hand washing, hand sanitiser stations, adherence to social distancing guidelines and the use of masks and gloves onsite.
Delivery times: Our logistics team is continuing to operate as normal and all orders placed online will continue to be packed and shipped in a timely manner. You may, however experience a slight delay in receiving your items as the Australian Postal Service is experiencing higher than normal volumes of packages being sent and received during this time.
Contactless deliveries: We are working with Australia Post to limit contact and reduce distancing as much as possible. Signatures will not be required on all deliveries and will be signed for on the customers behalf if available to receive the parcel. If you're not available to receive the package, Australia Post will return the package to the nearest post office where additional precautions are being taken to ensure a contact free experience.
Returns Processing Time: Our returns authorisation team is continuing to operate however we are experiencing a slightly longer returns processing time. Once you receive an email confirming receipt your parcel, your return will be processed as normal.
Exchanges: We are still processing exchanges as normal during this period. Rest assured, our team is working hard to uphold the strict guidelines provided to us from the NSW government regarding sanitation and hygiene practices.
Most importantly, we hope you are keeping safe during this period, we're all in this together. Take this time to #stayhome with your families. Our team would like to thank you again for your continued support and we assure you that we will all come out of this stronger than before.
The Heaven Swimwear team x