DOMESTIC SHIPPING


We offer FREE shipping on Australian orders over $150. Orders under $150 will incur a flat rate of $9.90 for postage and handling within Australia.


For deliveries within the Sydney, Melbourne and Brisbane Metro areas, please allow 1-2 business days to receive your order.

For all other deliveries within the rest of Australia, please allow 2-5 business days to receive your order.

All deliveries must be signed for, please make sure to provide a daytime/work delivery address where someone is available to sign. Please note, a re-delivery fee will apply if the parcel is not signed for.


Unfortunately, we cannot deliver to PO Boxes or Parcel Collect Points. You will be contacted via email or phone for an alternative postal address before we are able to send out our parcel.



















 INTERNATIONAL SHIPPING

All international orders will incur a flat rate shipping fee of AU$20.00.

International orders may incur customs/import duty charges, which will be the responsibility of the customer.

Please allow 7 to 15 business days for international deliveries outside of Australia.

All deliveries must be signed for, please make sure to provide a daytime/work delivery address where someone is available to sign. Please note, a re-delivery fee will apply if the parcel is not signed for.

Unfortunately, we cannot deliver to PO Boxes or Parcel Collect Points. You will be contacted via email or phone for an alternative postal address before we are able to send out our parcel.

















 RETURNS & EXCHANGES

If you’re not satisfied with your item, we will refund or exchange your item(s). In order to successfully return your order, your items must meet the following rules:

  •  Items must be returned within 14 days of receiving your order

  •  Fill out and include the Returns Authority Form you received with your order or download it here in your parcel

  •  If your return is an EXCHANGE, please email info@heavenswimwear.com.au with your order number & item you want exchanged so that our team can ensure we have the item you want in stock. Please note, Heaven Swim Australia are not responsible for being unable to fulfil an exchange order if items are sent back prior to approval

  •  Items must be returned in their original condition, and returned unworn, unwashed and with the original labels, tags and hygiene stickers still attached

  •  Return postage costs are the responsibility of the customer unless the return reason is due to a mistake on our behalf or due to a faulty garment


PLEASE NOTE: 
All returned item(s) must be received, inspected and approved before we a refund or exchange is issued. Heaven Swim Australia has the right to refuse refund/exchange if the returned products do not fulfil these requirements.

All first domestic exchanges will be re-sent to you free of charge. Any subsequent exchanges are the responsibility of the customer and postage costs will not be covered by Heaven Swim Australia.

International customers are responsible for return postage costs for all refunds and/or exchanges.

We recommend that you send your returns by registered post with a tracking number to ensure your item arrives safely. Heaven Swim Australia cannot be held responsible for lost or damaged return items.

 CHANGE OF DETAIL

If you have had a change of address or need to change some personal details, simply email info@heavenswimwear.com.au to update your details.